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Author name: Sara Pantaleo

Climate Summit 24

What I Learned at Climate Integrity Summit 24

My passion for sustainability and desire to make a positive impact led me to The Australia Institute Climate Integrity Summit 24 in Canberra. Here’s what resonated most:

The urgency is clear. We have the technology and knowledge to address climate change, but action is needed – and fast.

Leadership matters. Experts and Pacific Island leaders emphasised the need for strong government policies to support a clean energy transition. Australia, a major fossil fuel exporter, was called upon to stop approving new projects and phase out existing infrastructure.

Integrity is critical. There were concerns about government ties to fossil fuel companies and a lack of transparency in decision-making. Calls were made for independent environmental agencies, a ban on political donations from fossil fuel companies, and an end to misleading “greenwashing” practices.

A just transition is possible. While transitioning to clean energy is essential, it shouldn’t come at the expense of workers in the fossil fuel industry. During this shift, the summit discussed the need for a “just transition” that supports workers and communities.

Everyone has a role to play. Beyond government action, individuals and businesses can make a difference. Investing in renewable energy, holding leaders accountable, and spreading awareness were highlighted as contributing ways.

Hope remains. Despite the challenges, the summit offered solutions and a collective purpose. There’s a clear pathway forward – we need the political will to take action.

Key takeaways:

  • Net-zero emissions by 2035 is achievable.
  • We must stop new fossil fuel projects and phase out existing ones.
  • A carbon price or tax is a potential tool.
  • Transparency and accountability in government decision-making are crucial.
  • Supporting a just transition for workers in the fossil fuel industry is essential.
  • Individual and business actions can make a difference.
  • The Climate Integrity Summit was a powerful reminder that the time for action is now. We can build a more sustainable future for future generations by working together.

What I Learned at Climate Integrity Summit 24 Read More »

small business challenges

Challenges Small Businesses Face and How to Mitigate Them

Creating and launching a small business takes a lot of work and effort, and small business leaders have many responsibilities and tasks to achieve success, the highest priorities being:

  • Customer satisfaction—Success often depends on providing excellent customer service and keeping customers happy.
  • Sales and revenue—To remain operational, we need to generate income, so focusing on sales and revenue is crucial.
  • Cash flow management—The need to manage finances carefully, ensuring they have enough cash available to meet their obligations and grow their business.
  • Employee satisfaction—Maintaining a positive work environment and offering competitive compensation is important.
  • Marketing and brand building – Marketing and brand-building efforts are essential for Businesses to establish their brand and reach their ideal clients.
  • Innovation and growth—To remain competitive, companies must continually adapt and evolve, so investment in research and development and a focus on growth is critical.
  • Compliance with regulations—Ensure they comply with all relevant laws, including tax, employment, and health and safety regulations.

Once small businesses roll out their strategies on culture, execution, and brand and create their DNA, they will encounter many challenges, which may be internal or external to their business. The business can control some of these challenges, and others are outside of its control.

Some of the top challenges small businesses face include:

  1. Competition
    • With the rise of technology and e-commerce, small businesses face increased competition from local and global players.
  1. Access to Capital
    • They struggle to secure funding, particularly in their early growth stages.
  1. Regulatory compliance
    • Navigating a complex web of laws and regulations, from tax compliance to employment laws.
  1. Talent acquisition
    • Attracting and retaining talented employees is challenging, especially in a competitive job market.
  1. Digital transformation
    • Adapting to new technologies and changing customer behaviours to remain competitive.
  1. Economic uncertainty
    • Often vulnerable to economic fluctuations and can suffer during economic downturns.
  1. Marketing and branding
    • Often, they struggle to compete with larger companies regarding marketing and branding efforts.
  1. Cybersecurity
    • They are increasingly vulnerable to cyber-attacks and must take steps to protect their data and systems.
  1. Supply chain disruptions
    • Sometimes, they can be heavily impacted by disruptions in their supply chains, such as natural disasters or pandemics.
  1. Burnout
    • Running a small business can be a 24/7 job, and many small business owners struggle with burnout and maintaining work-life flow.

How to Mitigate Small Business Challenges


Identify your niche market and specialise. Develop strong customer relationships and offer excellent service. To stay connected, leverage online tools like customer relationship management (CRM) software.

Access to Capital

Develop a strong business plan and financial projections. Explore funding options like small business loans, grants, and crowdfunding. Consider bootstrapping by minimising initial costs and reinvesting profits.

Regulatory Compliance

Stay informed about relevant regulations. Utilise resources from government websites or business associations. If necessary, consider outsourcing compliance tasks to professionals.

Talent Acquisition and Retention

Offer competitive compensation and benefits packages. Create a positive and supportive work environment. Invest in employee training and development.

Digital Transformation and Security

Develop a digital transformation plan that incorporates cloud-based solutions and automation tools. Prioritise cybersecurity measures like firewalls, data encryption, and employee training.

Economic Uncertainty

Diversify your income streams and customer base. Maintain a healthy financial buffer to weather economic downturns. Stay informed about economic trends and adapt your business strategy accordingly.

Marketing and Branding

Develop a clear brand identity and messaging. Utilise a mix of online and offline marketing channels to reach your target audience. Track your marketing efforts and adjust your strategy as needed.

Supply Chain Issues

Develop relationships with multiple suppliers. Consider inventory management strategies like just-in-time (JIT) to minimise stock holding. Stay informed about potential disruptions and plan accordingly.

Leader and Team Burnout

Encourage healthy work-life balance for yourself and your team. Delegate tasks effectively. Recognise and reward employee contributions. Consider burnout prevention programs like stress management workshops.

By implementing these strategies, small businesses can increase their resilience and chances of success in a competitive marketplace. Remember to continuously monitor and adapt your approach as your business and market evolve.

We support small business leaders in developing their skills and thriving. If you want help creating your strategies, start by contacting us for a no-obligation discovery call and get a health check on your business today!

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BizConnect Peer Circles

Building Better Leaders: How Peer Groups Support Small Businesses

BizConnect Peer Circles

Small business leaders often face a solitary journey. The weight of decisions, complex challenges, and constant need for innovation can leave you feeling isolated. Sharing concerns and brainstorming solutions with peers can be invaluable. This is where business peer groups, specifically designed for small businesses, come in.

Understanding Business Peer Groups

Business peer groups are exclusive communities of executives and business owners who convene regularly to discuss challenges, share best practices, and provide mutual support. These groups provide a safe space for confidential discussions, enabling members to:

  • Gain Fresh Perspectives – Engage with leaders from diverse industries to spark innovative solutions and challenge existing assumptions.
  • Navigate Complex Situations – Receive guidance based on shared experiences, offering valuable insights into overcoming similar hurdles.
  • Find Peer Accountability and Support – Foster a supportive environment for open discussions, advice-seeking, and constructive feedback, nurturing personal growth and continuous improvement.
  • Sharpen Decision-Making – Facilitate collaborative discussions for comprehensive analysis, leading to more informed choices.
  • Access Shared Wisdom and Experience – Exchange insights, strategies, and lessons learned, enriching collective wisdom and offering invaluable guidance.
  • Explore Professional Development Opportunities – Benefit from workshops, seminars, and mentoring programs to sharpen skills, expand knowledge, and stay ahead of industry trends.

Some well-known business peer groups are:

  • TEC (The Executive Connection): Tailors groups specifically to CEOs and business owners based on company size, growth stage, and industry focus.
  • CEO Institute: Provides a platform for experienced CEOs to share strategic insights and tackle industry-specific challenges.
  • Young Presidents’ Organization (YPO): Fosters a community for young business leaders under 45.
  • Entrepreneurs’ Organization (EO): Creates peer advisory groups specifically for entrepreneurs.

Business peer groups offer many benefits for all leaders seeking to navigate the complexities of today’s business landscape. From shared wisdom and peer support to access to diverse perspectives and professional development opportunities, these groups provide a fertile ground for personal and organisational growth. By joining a business peer group, leaders invest in their success and cultivate a valuable network of peers who will journey alongside them, empowering them to overcome challenges, seize opportunities, and, ultimately, achieve their fullest potential.

Introducing BIZConnect Peer Circles

Recognising small businesses’ unique challenges, BIZConnect Peer Circles offers tailored support and guidance for small business leaders. These groups bring together individuals with shared experiences to support one another in a supportive community where you can:

  • Confide openly: Share challenges in a safe, non-competitive environment focused on fellow small businesses.
  • Gain fresh perspectives: Learn from the successes and struggles of other small business owners.
  • Navigate complex situations: Benefit from the shared experiences of your peers to overcome common hurdles.
  • Sharpen decision-making: Engage in collaborative discussions to comprehensively analyse challenges, leading to informed choices.
  • Access expert guidance: Gain insights from industry professionals on relevant small business topics through regular presentations.
  • Build a lasting network: Connect with a community of small business leaders who understand your unique challenges and can offer ongoing support.

BIZConnect Peer Circles go beyond the basics:

  • We celebrate your strengths: We help you recognise and leverage your unique skills and capabilities as a small business owner.
  • We focus on strategic planning. We encourage you to step back from daily operations and develop strategies for long-term growth.
  • We foster camaraderie: We provide a space to connect with like-minded individuals who understand the demands of running a small business.

While offering support and a sense of belonging, BIZConnect also pushes you to:

  • Embrace challenges: Continuously strive for improvement and push your boundaries.
  • Set ambitious goals: Work with your peers to define and achieve new heights for your business.

Joining a business peer group explicitly designed for small businesses is an investment in your success. You gain access to a valuable network, diverse perspectives, and a platform for personal and professional development.

Break free from the isolation of small business leadership. Join BIZConnect Peer Circles and connect with a supportive community to learn, grow, and achieve your entrepreneurial dreams.

Contact us and break free from isolation today.

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Working with a business coach

The Power of Working with a Business Coach

Working with a business coach

Imagine navigating a fast-paced business landscape, constantly making decisions, and facing unforeseen challenges. You feel overwhelmed and unsure of the next step. This is where a business coach becomes your trusted guide and strategic partner.

Identifying Blind Spots and Setting Direction

One of the foremost benefits of working with a business coach is their ability to help you identify blind spots within your entrepreneurial journey. These blind spots, often overlooked or unrecognised, can hinder your progress and impede your success. A skilled coach is your compass, ensuring you stay on course and head in the right direction, even when uncertain.

Closing Knowledge Gaps and Overcoming Limits

No matter how experienced or knowledgeable you may be, there are always gaps in understanding and areas for improvement. A business coach acts as a catalyst for growth, helping you close these knowledge gaps and unlock self-imposed limits that may hold you back. Through personalised guidance and support, you acquire the skills and tools necessary to overcome obstacles and achieve your full potential.

Offering Unbiased Insight and Accountability

One of the distinct advantages of working with a business coach is the opportunity to receive unbiased third-party insight. Unlike friends or family members, a coach provides constructive criticism and honest feedback based on their expertise and experience. This objective perspective challenges biases, refines strategies, and drives progress.

Moreover, a business coach holds you accountable for your actions and decisions, ensuring you stay focused and committed to your goals. They provide the necessary accountability and support to navigate challenges, confront difficult conversations, and stay on track towards success.

Fulfilling Vision and Goals

A business coach helps you set ambitious goals and ensures they are realistic and aligned with your vision. By leveraging their expertise and insights, you can create a clear roadmap for success that encompasses your professional and personal aspirations. Whether achieving financial targets or attaining a better work-life balance, a coach helps you prioritise your goals and pursue them with clarity and determination.

Gaining Perspective and Improving Skills

Beyond offering guidance and support, a business coach helps you gain perspective and improve essential leadership skills. Understanding your unique strengths and weaknesses, they tailor their approach to enhance and address areas such as communication, negotiation, time management, financial planning, delegating and project management. Through continuous learning and development, you can improve your capabilities and adapt to the evolving demands of entrepreneurship.


Boosting Confidence and Enhancing Performance

Entrepreneurship can be inherently challenging, often testing your confidence and resilience. A business coach provides a supportive environment for personal growth and development, empowering you to overcome obstacles and confidently lead. As you gain clarity of purpose and direction, you can improve your performance and drive greater profitability within your organisation.

Embrace the Journey with a Business Coach

In conclusion, the decision to work with a business coach can be transformative, unlocking new opportunities for growth and success. Whether you’re a seasoned entrepreneur or just starting out, the guidance and support of a coach can make all the difference in realising your full potential. By investing in yourself and your business, you embark on a journey of self-discovery and empowerment guided by a trusted partner who shares your commitment to excellence. So, why wait? If you are ready to embark on this journey, schedule a free consultation today. It could be the first step towards unlocking your full potential and achieving groundbreaking results.


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How to Market Your Small Business Online

Author: Sara Pantaleo

In today’s digital age, online marketing is an essential strategy for small businesses to thrive and grow. With the vast reach of the internet, you have the potential to connect with a global audience, attract new customers, and build a strong online presence. However, effective online marketing requires a well-thought-out strategy. This article will guide you through the steps to market your small business online successfully.

1.      Define Your Brand Identity

Defining your brand identity is essential to establishing who you are as a business. It encompasses your core values, mission, personality, and the unique attributes that set you apart from competitors. Your brand identity is the foundation upon which you build trust and loyalty with your audience. It should be consistent across all your marketing materials, from your logo and visuals to your tone of voice and messaging. In a nutshell, it’s about creating a distinct and memorable impression that resonates with your customers, making your brand instantly recognisable and relatable.

2.      Marketing Goals

Before you dive into online marketing, it’s crucial to define your marketing goals. What do you want to achieve? Whether it’s increasing brand awareness, generating leads, boosting sales, or all of the above, having clear objectives will guide your efforts.

3.      Know Your Customers (Target Audience)

Understanding your customers is critical to tailoring your online marketing efforts. Create detailed buyer personas, including demographics, interests, and pain points, to ensure your content and advertising resonate with your ideal customers.

4.      Create an Engaging Website with SEO

Your website is the digital face of your business. It should be user-friendly, visually appealing, and provide valuable information. Ensure your website is mobile-responsive and optimised for search engines (SEO) to rank higher on search results pages. You also need to implement Search Engine Optimisation (SEO). SEO is essential for improving your website’s visibility on search engines like Google. Use relevant keywords, meta descriptions, and high-quality content to enhance your website’s ranking. Regularly update your content to keep it fresh and valuable to visitors.

5.      Leverage Content Marketing

Create high-quality, relevant, and engaging content that addresses your customers’ needs. Content can take various forms, including blog posts, videos, infographics, and podcasts. Sharing valuable content helps build trust and authority within your industry.

6.      Utilise Social Media

Social media platforms offer an excellent opportunity to connect with your audience. Choose the platforms that align with your customer’s preferences and create a consistent posting schedule. Engage with your followers, share informative content, and run targeted ads to increase your reach.

7.      Email Marketing:

Build an email list and send personalised, valuable content to your subscribers. Email marketing is an effective way to nurture leads and inform your customers about your products, services, and promotions.

8.      Paid Advertising

Online advertising, such as Google Ads and social media ads, can help you reach a broader audience quickly. Develop targeted ad campaigns based on your budget, objectives, and audience segmentation.

9.      Online Reputation Management

Monitor online reviews, respond to customer feedback, and maintain a positive online reputation. Encourage satisfied customers to leave reviews and address any negative comments professionally and promptly.

10. Analyse and Adapt

Regularly analyse your online marketing efforts using tools like Google Analytics and social media insights. Adjust your strategy based on the data, and continuously optimise your campaigns for better results.

11. Stay Informed and Evolve

The digital landscape is ever-changing. Keep up with the latest trends, technologies, and best practices in online marketing to stay competitive.

Marketing your small business online is a dynamic process that requires careful planning, consistent effort, and adaptation to the ever-evolving digital environment. By having a distinct brand identity, defining clear goals, understanding your customers, and implementing a well-rounded strategy, you can successfully build a solid online presence and achieve your business objectives. Remember, online marketing is an investment that can yield significant returns when done effectively. 

If you want to learn how to achieve this for your small business, contact me for a no-obligation chat.

How to Market Your Small Business Online Read More »

Family Business Succession

Family Business Succession Planning: Balancing Family Governance, Dynamics, and Legacy

Author: Sara Pantaleo

Family businesses are vital to the global economy, accounting for over 60% of all private-sector employment and generating over 50% of global GDP. However, only about 30% of family businesses make it to the third generation, and only 10% to the fourth generation. One of the biggest challenges that family businesses face is succession planning.

Succession planning is identifying and developing the next generation of leaders for a family business. It is essential to start succession planning early, even if you are not planning to retire for many years. This is because it takes time to identify, train, and develop a successor.  Creating a family business that will continue for generations takes more than wishing it to happen. 

When developing a succession plan for a family business, it is vital to consider three key factors:

Family governance

This refers to the structures and processes that are in place to guide the family business. Family governance should be designed to promote transparency, accountability, and fairness. It should also be flexible enough to adapt to changing family dynamics and business conditions.

Family dynamics

Family businesses are often complex systems with various relationships and interests at play. Understanding the family dynamics when developing a succession plan is essential to ensure it is fair and considers all stakeholders’ needs.


Many family business owners want to preserve their legacy for future generations. A succession plan can help to ensure that the family business continues to thrive and that the family’s values are upheld.

Here are some tips for developing a successful family business succession plan:

  1. Start early – at least 5 to 10 years before succession
    • Succession planning is not a one-time event. It is a continuous process that should start as soon as the business is founded.
    • Develop your successor’s skills
  2. Involve the family
    • Succession planning is not just about the business. It is also about the family. It is essential to involve all family members in the succession planning process, even if they are not directly involved in the business.
    • Understand the next generation’s interest – do the children and grandchildren want the gig? 
    • Involve the children early and be a positive role model.
    • Eliminate entitlement – set expectations about how kids will participate in the business and set guidelines about how the business will employ them.
  1. Be transparent
    • Succession planning can be a sensitive topic. Being transparent with family members about your goals and expectations is essential.
  2. Be flexible
    • Family dynamics and business conditions can change rapidly. Developing a succession plan that is flexible enough to adapt to change is vital.
  3. Prepare to let go; do not hold on too tight
    • Let go and let the successor make some mistakes while you are still around, and gently let go
  4. Get professional help
    • Succession planning can be a complex process. It is often helpful to get professional help from a qualified advisor.

Family governance and dynamics are essential when developing a family business succession plan. Family governance should be designed to promote transparency, accountability, and fairness. It should also be flexible enough to adapt to changing family dynamics and business conditions.

Legacy is another critical consideration. Many family business owners want to preserve their legacy and see themselves as stewards for future generations. A succession plan can help to ensure that the family business continues to thrive and that the family’s values are upheld.

Challenges and Pitfalls

It is a delicate balance between business interests and family harmony.  A lot of conflicts may arise when the discussions commence, and it is crucial to consider processes on how a conflict will be resolved.  Open and transparent communication within the family is vital, and conducting family meetings and fostering effective discussions will be beneficial.

Here are some specific tips for incorporating family governance, family dynamics, and legacy into your family business succession plan:

  1. Develop a family constitution
    • A family constitution is a document that outlines the family’s values and principles, as well as the rules and procedures for governing the family business. It can be a helpful tool for ensuring that the family business is managed fairly and transparently.
  2. Create a family council
    • As the family becomes more extensive, you may consider a family council.  A family council is a group of family members responsible for overseeing the family business and ensuring the family’s values and principles are managed. The family council can also play a role in succession planning by identifying and developing the next generation of leaders.
  3. Establish a family foundation
    • A family foundation is a non-profit organisation that can be used to support the family’s values and legacy. The family foundation can be used to fund charitable activities, as well as to provide scholarships and other educational opportunities to family members.

By incorporating family governance, family dynamics, and legacy into your family business succession plan, you can increase your business’s and your family’s chances of success.

I worked in a family business for over twenty years and developed my skills through experience.  When I work with family businesses now, I do it from a more objective lens as I am not emotionally invested, which helps families get more clarity and direction.

If you want to discuss this further, contact me for a non-obligation discussion.

Family Business Succession Planning: Balancing Family Governance, Dynamics, and Legacy Read More »

What does franchising mean? – Navigating the franchisee-franchisor relationship

Author: Sara Pantaleo

Franchising definition

In the business world, franchising has emerged as a powerful model that allows entrepreneurs to expand their brand and reach while enabling individuals to realise their dreams of owning a business. At its core, franchising represents a unique franchisor and franchisee partnership. In this blog post, we will delve into what franchising means, how it works, and the dynamics of the franchisee-franchisor relationship.

Understanding Franchising

Franchising is a business model replicating a successful business concept by licensing the brand, products, and processes to independent franchise operators.

The franchisee pays a fee to the franchisor for the right to operate a business under its established brand, benefiting from proven systems, support, and marketing strategies.

This arrangement allows the franchisee to tap into an existing customer base while the franchisor benefits from expanding its brand without having to shoulder all the operational responsibilities.

Franchise model

The Franchisee-Franchisor Relationship

The franchisee and the franchisor’s relationship is at the franchising model’s heart. It’s a symbiotic partnership where both parties have distinct roles and responsibilities.

Franchisor Responsibilities

The franchisor provides the franchisee with an established brand, trademarks, and a proven business model. So, they offer training, guidance, and ongoing support to ensure the franchisee’s success. 

In addition, franchisors develop a comprehensive operations manual that outlines all aspects of running the business, from daily operations to customer service standards. 

Franchisors often manage national or regional marketing campaigns, benefiting all franchisees by driving customer awareness and foot traffic.

Franchisee Responsibilities

Franchisees invest in the franchise, paying initial fees and ongoing royalties, also known as management fees. This investment grants them the right to use the franchisor’s brand and systems. 

Franchisees are responsible for day-to-day operations, including hiring and training staff, maintaining quality standards, and providing excellent customer service. 

Franchisees must adhere to the franchisor’s established processes, quality standards, and operational guidelines outlined in the operations manual and franchise agreement. 

Franchisees typically pay ongoing royalties or a percentage of their revenue to the franchisor for continued support and use of the brand.  This will vary as some franchise models make their income from the products or charge a flat regular fee.

Most importantly, they provide local knowledge and engage with the community locally. 


Mutual Success and Challenges

For franchising to succeed, both parties must work harmoniously towards common goals. Franchisees benefit from established brand recognition and support, while franchisors benefit from rapid expansion and increased market presence. However, challenges can arise.  Such as:

  • Consistency – Maintaining consistent brand experience across multiple locations can be challenging. Franchisees must adhere to the franchisor’s standards to uphold the brand’s reputation.
  • Communication – Effective communication is crucial. Franchisees must provide feedback to the franchisor, and the franchisor must respond to franchisee concerns and suggestions.
  • Changes and Adaptations – The business landscape evolves, and both parties need to be adaptable to changes in consumer preferences, technology, and market trends.

Successful franchisors have an open and transparent relationship with their franchisees and ensure 360 degrees of feedback through regular communication, franchisee engagement surveys and the establishment of franchise advisory committees/councils.  This develops trust between the two parties, and franchisees can share new ideas and give constructive feedback to develop and continuously improve the brand.



Franchising is a remarkable avenue for entrepreneurs to realise their dreams of business ownership while leveraging the success of established brands. The franchisee-franchisor relationship forms the backbone of this model, with each party contributing to the overall success of the partnership.

As the franchise industry continues to evolve, fostering open communication, mutual respect, and a commitment to shared goals will remain essential for unlocking the full potential of franchising.

Watch our Webinar to find out if franchising is for you.

Contact us if you would like to learn more about franchising or discuss different franchise models.

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Author: Sara Pantaleo

ESG stands for Environmental, Social, and Governance. It’s a set of criteria that businesses and investors use to evaluate an organisation’s impact on society and the environment, as well as its ethical and governance practices. Small businesses need to understand the growing importance of these factors and how they can benefit from incorporating ESG principles into their operations.

Here’s a simple ESG breakdown of each component:

Environmental (E)

This aspect focuses on an organisation’s impact on the environment. It includes factors such as energy efficiency, waste management, carbon emissions, water usage, and pollution.
For a small business, it means considering ways to reduce its environmental footprint, like using energy-efficient appliances, recycling, reducing packaging waste, and sourcing eco-friendly materials.

Social (S)

The social component of ESG looks at how an organisation interacts with its employees, customers, suppliers, and communities.
For a small business, this involves promoting fair labour practices, ensuring a safe and inclusive work environment, fostering positive relationships with customers and suppliers, and engaging in philanthropic activities within the local community.

Governance (G)

Governance refers to the structure and practices that guide an organisation’s decision-making processes, including its leadership, board structure, executive compensation, and transparency.
For a small business, good governance means having clear roles and responsibilities, avoiding conflicts of interest, having transparent financial reporting, and respecting the rights of shareholders and stakeholders.

Net Zero

Why is ESG important for small businesses?

Reputation and Brand Value

Embracing ESG principles can enhance a small business’s reputation and brand value, appealing to socially conscious consumers who prefer to support responsible companies.

Access to Capital and Investors

Many investors, including institutional funds, are increasingly considering ESG factors when making investment decisions. A small business with strong ESG practices may find it easier to attract investment.

Risk Mitigation

Addressing environmental and social risks can reduce potential legal liabilities and financial risks. For instance, adhering to environmental regulations can prevent costly fines.

Employee Attraction and Retention

Organisations that prioritise employee well-being and diversity often attract and retain talent more effectively.

Market Opportunities

Adapting products or services to meet sustainable and ethical demands can open new market opportunities and drive innovation.

Circular Economy

Circularity – one of the solutions for ESG

Circularity is an essential concept that can significantly contribute to addressing ESG challenges. It refers to an economic model designed to minimise waste, promote resource efficiency, and ensure products, materials, and resources remain used for as long as possible.

The circular economy aims to break away from the traditional linear model of “take, make, dispose” and instead emphasises the following principles:


Circular economy encourages businesses to design products with a focus on longevity, durability and reduced environmental impact. By creating products that last longer and are easier to repair, businesses can reduce the overall consumption of resources and decrease waste generation.


The circular economy promotes reusing products and materials whenever possible. This involves refurbishing, repairing, and repurposing items to extend their lifespan and avoid unnecessary disposal.


Recycling plays a crucial role in the circular economy by diverting materials from landfills and reintroducing them into the production process to create new products.


This aspect involves designing products and processes that positively impact the environment. It includes practices like using renewable energy sources, regenerating ecosystems and investing in sustainable agriculture.


How Circularity Addresses ESG Challenges

Environmental Impact (E)

Circularity reduces the consumption of raw materials and decreases waste generation, resulting in lower carbon emissions and a reduced ecological footprint.
It encourages the use of renewable resources and the adoption of eco-friendly practices, promoting overall environmental sustainability.

Social Impact (S)

The circular economy fosters local job creation in repair, remanufacturing, and recycling industries, supporting economic development and social well-being.
It can also lead to better working conditions, especially if businesses prioritise fair labour practices and ensure the well-being of their employees.

Governance (G)

Adopting circularity as part of your strategy often involves transparency and cooperation across the supply chain. Businesses can enhance their governance practices by ensuring responsible sourcing and tracking material flows.
Engaging in circular economy initiatives showcases responsible leadership and long-term thinking, which can attract responsible investors and stakeholders.


Resilience and Risk Management

Embracing a circular economy can help businesses diversify their supply chains, reduce exposure to raw material price volatility, and become less dependent on scarce resources. Circular practices can appeal to environmentally conscious consumers, boosting brand loyalty and reputation.
Adopting a circular approach can also drive innovation, as businesses may need to rethink their product design and production methods.

For small businesses, incorporating circularity into their operations can be a cost-effective and practical way to address ESG challenges. By considering the lifecycle of products and materials and implementing measures to reduce waste and resource consumption, small businesses can contribute positively to sustainability and their bottom line. Moreover, adopting circular practices can align a business with the increasing demand for sustainable and responsible products and services in the market.

Incorporating ESG into a small business doesn’t necessarily require a complete overhaul; instead, it can be a gradual process of identifying areas for improvement and taking steps to implement positive changes. Small businesses can align their values with those of customers and investors, creating a more sustainable and responsible business model.

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Top crisis management tips

Top Crisis Management tips

Article by: Sara Pantaleo

When an unforeseen negative event occurs, crisis management is the application of specific strategies by an organisation to prevent further damage.

Every organisation will inevitably face a significant crisis at some point, and plenty of minor obstacles often occur. This means having an effective response strategy for when things go wrong is crucial to ensuring your company remains calm during difficult times or when faced with adversity from outside sources such as natural disasters. Preparing for a crisis is the key to getting through a significant crisis to the other side.

Maintaining stability on both sides: internally between employees while externally towards clients/customers, helps avoid potentially more significant problems than the ones faced during a crisis or even lawsuits down the line.

The company’s CEO is getting hired away by a competitor. The floods shut down your factory for a month. Getting orders from suppliers that are far away during COVID and sometimes impossible to fill. A social media post has been made in poor taste. Any of these things and more can put your company strategy at risk.

A plan before these things arise will help you navigate uncharted waters. Here are our top crisis management tips:

Cris Management Plan

Have a crisis communication plan  

In an emergency, the need for communication is urgent and essential. The best way to handle a crisis is with a practical and well-thought-out communication plan ready to roll out at a moment’s notice when an emergency strikes. When a business is faced with an emergency, it needs to be able not only to respond promptly but also accurately and confidently. The information must be shared in a way that is tailored to each specific audience.

How a business handles an incident can have lasting effects on its public perception. A crisis communication plan will help you navigate communications effectively.

Anticipate the worst        

When planning your crisis management strategy, anticipate the worst; this will have you extra prepared. Outline all the scenarios your company could face. You need to foresee and plan for these potential occurrences because they may happen. Having a more specific sense of them will guide your planning. Make sure to cover a broad range of risks in your planning, such as natural disasters and cyberattacks.

Have a management plan

Having your team part of developing the crisis plan will help them identify potential threats and know what steps they need to take in response and when these responses are triggered. Developing crisis plans is a great way to help your team feel more confident and in control during difficult times. Being prepared will also give you peace of mind, knowing that if something happens, there’s an action plan ready for use.

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Why it pays to have a crisis management plan

Why it Pays to Have a Crisis Management Plan

Article by: Sara Pantaleo

Many companies fail to plan for crisis situations because doing so takes time and effort.

But what happens when you have no idea how your company will react in an emergency? It can be devastating! That’s where scenario planning comes into play – it allows businesses to prepare for scenarios such as natural disasters or technical outages… Assessing potential threats that may occur will help us have a plan in place so that your company is prepared to react fast if a crisis should arrive.

Anticipate threats   

When a crisis strikes, organisations that have planned for threats are better able to react quickly and efficiently.

By identifying what vulnerabilities might exist, we can hopefully prevent any future incidents from happening.

Danger Zone

Avoiding threats     

The benefits of crisis management scenario planning are many. It’s not just about being better equipped to respond when incidents happen effectively. Still, it can also help teams identify potential threats before they arise so threats can be eliminated before becoming something that impacts the business.

Avoiding threats

Improve outcomes

Confidence in your organisation’s ability to handle incidents is critical. Planning for them reduces the chance that you’ll be caught off guard, which means better crisis management solutions and, ultimately, more successful responses and outcomes.

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